Refund policy
Return Shipping
At AVORA, we want to make your shopping experience simple and hassle-free. Please read the following return and exchange guidelines carefully.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange:
- The item must be unused and unworn.
- The item must be in its original condition and packaging.
- All tags, labels, and accessories must remain attached and included.
- The item must not have any stains, damage, washing marks, perfume smell, or signs of use.
- Proof of purchase or order details may be required.
Non-Returnable Items
The following items may not be eligible for return or exchange:
- Items that have been worn, washed, altered, or damaged.
- Items returned without original tags or packaging.
- Items returned after the return period.
- Items damaged due to improper use or care.
Return Shipping
Return shipping is the customer’s responsibility and cost.
Customers may arrange their own courier service to send the item back to us. We recommend using a reliable courier service and keeping the proof of postage until the return has been processed.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after receiving your order.
Please provide your order number along with clear photos or videos of the item so our team can review the issue and assist you.
If the issue is confirmed to be our mistake, we will provide an appropriate solution.
Exchange Policy
If you would like to exchange an eligible item for another size, color, or available product, please contact us within 4–7 days of receiving your order.
Exchanges are subject to product availability. If the requested item is unavailable, an alternative solution may be offered.
Refunds
Once we receive and inspect the returned item, we will notify you whether your return has been approved.
If approved, the refund will be processed according to our applicable refund procedure. Any shipping or delivery charges may be non-refundable unless the return is due to an error on our part.
How to Request a Return or Exchange
To request a return or exchange, please contact our customer support team with:
- Order number
- Customer name
- Reason for return/exchange
- Photos or videos of the item, if applicable
- Return and exchange policy within 7 days
Our team will provide you with the necessary instructions for completing your return or exchange.
Important Note
We reserve the right to refuse returns or exchanges that do not meet the conditions stated in this policy. We may update or modify this Return & Exchange Policy when necessary.